The Locus of UCaaS, Hybrid Cloud, and On-Prem PBX in Modern-day Technology

The unified communication system is tender enough to welcome a new platform that changes the technological era. Enterprise clients should be thrilled with new notions that the future of unified communications brings them to the table. So, the excitement shall prevail as the new-gen UC platforms will be all-new and all-set with state-of-the-art discoveries no matter where the bets are placed. According to the new study performed by the Eastern Management Group, ‘UC market 2022-2027’ shows there is not an unripe market for clients, dealers, or providers.So, let us all delve into the immeasurable yet extensive studies and discover the truth of the future of UCaaS, On-Prem PBX, and Hybrid Cloud: all that intensifies the scientific paradigm.

What is UCaaS?

UCaaS is a category of cloud-based messaging tools packaged as a complete solution. Its functions include phone, online meetings, screen sharing, chat, and more. So, UCaaS covers a broad range of communication tools.

Where is UCaaS growing?

The $46 billion UCaaS market is evolving drastically worldwide. Gartner anticipates the UC market share to double from seventeen percent in 2018 to 35 percent in 2023. In April, the firm also published a report noting that the market share had already risen to 24% in 2022. 

So, UCaaS is having a steady growth in countries like the following:

  • America- Within America, North America exhibits the most pronounced evolvement. Frost & Sullivan expects a 25.1% CAGR for cloud communication services. And Gartner still predicts healthy growth in Latin America. Also, the organization forecasts a 4.5% CAGR between 2018 and 2024 for the organizational communication market. 
  • Africa, Europe, Middle East– Most of the revenue in the EMEA (Europe, Middle East, Africa) focuses on the Western Europe region. Eastern Europe has a projected 17.8% increase; Sub-Saharan Africa has a projected 16.2%; the Middle East and North Africa regions have a 16.6% increase.

Let’s look at the global UCaaS market growth:

All signs suggest the UCaaS market has the right future. If this year indicated where the UCaaS market is going, it could mean that the universal market will rise to over $140 billion by 2025 based on a 25.1% CAGR. 

UCaaS remains a competitive industry, with many chances for growth and innovation. As a result, enterprises and small businesses both stand to experience enormous value from UCaaS providers.

On-Prem PBX

Like Unified Communication as a service market rise, the on-premises PBX does not keep with the market or individual needs of an administrative team. 

As an agency owner, you might use an on-prem PBX but have recently discovered it does not keep pace with the requirements of a remotely working IT team.

As Information Technology experts weigh their options, they often look into a cloud-based calling system. Beyond the improved resiliency and reliability, cloud-PBX is a direct replacement for an on-prem phone system or PBX.

Advantages of Cloud PBX 

Besides the beaming electrons over the cyber world to talk to millions of other people, what makes a hosted phone system the ideal selection for businesses?

  • Powerful features- Several built-in VoIP features offered by hosted cloud PBX to an on-prem PBX are cared about the most. These are- PBX offers, such as mobile device support, auto attendants, intelligent call forwarding, inbound call queuing, voicemail to email transcription, automatic call recording, built-in video conferencing, etc. 
  • Flexibility for all locations– In the era of remote work, employees can stay linked with a robust VoIP soft phone app. When one increases demands, such as holiday sales, a hosted cloud PBX will increase call capacity. 
  • Worry-free uptime- Luckily, a cloud PBX always keeps you reachable. A reputable cloud PBX service provider will offer 99.999% uptime, the gold standard for enterprises. Moreover, VoIP can work even while a power outage, thanks to the redundant network of 8 separate data centres.
  • No maintenance- Lack of supervision is a tremendous advantage of clod OBX systems. Network routing, system updates, adjusting VoIP codecs- it is all handled by the hosted provider. Today’s VoIP phones are hassle-free, meaning fewer helpdesk tickets. 
  • Unparalleled security-On-perm PBX systems are vulnerable to outside attacks, and transmit audio signals are easier to intercept. At the same time, hosted cloud PBX systems offer call encryption and 24*7 server monitoring. VoIP providers are validated constantly by third parties to check for compliance. Moreover, VoIP security means the benefit of certifications like ISO/IEC 20071, PCI compliance, and HIPAA compliance.

Cloud PBX systems have your back

When looking at your needs today and tomorrow, inquire where you want to be in the next five years. In the age of remote work, you cannot pace up inching along with a legacy on-prem PBX. Your conventional phone system costs you more than it’s saving. 

On the other hand, cloud PBX lets you focus on serving customers, not trying to figure out your phone system. So, take advantage of unlimited calling, HD audio and video meetings, and the freedom to work anywhere. It is all included for a competitive, flat rate with a HOSTED CLOUD PBX.

Hybrid cloud

Many of the initial fences around the adoption of hybrid clouds, such as costs and security, have been addressed. Also, agencies seek to get the most from their investment in cloud adaption systems. Nevertheless, what is on the horizon, and how will cloud adoption occur in the future?

We will delve deeper into this mind-stirring, in-demand question.

What makes Hybrid Cloud a compelling choice? 

Hybrid cloud may be a deployment structure used for regulatory, latency, compliance, risk, or data sovereignty issues. In the same vein, it can serve as a good platform for building confidence in the cloud, creating a transformation program, and conducting it out. Regardless of the intent, the first step is to define the cloud system for their organization.

This can be done in several ways, including conducting a cloud readiness. Only then can a business plan a cloud adoption transformation program. 

Looking to the future of Hybrid Cloud

As vendors continue to create their hybrid services and barriers disappear, hybrid cloud adoption will only witness an increase. In fact, Gartner suggests that by 2025, 90% of organizations will adopt a hybrid infrastructure. 

Incorporating machine learning, automation, and artificial intelligence into cloud platforms will influence the overall deployment of technologies in which the environment will be managed and maintained. Vendor collaboration will also feature firmly in the hybrid future. We are already seeing this happen- consider cloud vendor partner programs, including Cloud Solution Provider program from AWS Partner Network or Microsoft.

Kwame Alexander is a technology writer as well as a professor at a renowned college in the US. He is also associated with where he offers online assignments help and  evaluative essay help to students worldwide.

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